Shipping & Return Policy

Thank you for visiting and shopping at www.wildsagecollective.com.au. Following are the terms and conditions that constitute our Shipping Policy.

Domestic SHIPPING POLICY

Shipment processing time

 

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

 

Shipping charges for your order will be calculated and displayed at checkout.

Delivery delays can occasionally occur.

 

Shipment to P.O. boxes addresses

www.wildsagecollective.com.au ships to addresses within Australia ONLY

Shipment confirmation & Order tracking

 

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

Damages

 

www.wildsagecollective.com.au is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact Wild Sage Collective via their Returns & Exchange policy protocol.

 

Please save all packaging materials and damaged goods before initiating a refund.

Returns and Exchanges Policy

It is the sole responsibility of the customer to ensure that all site policies, terms and conditions are read and understood prior to purchasing. If the consumer does not agree to the terms, it is strongly recommended that they do not enter into a legally binding contract (i.e. the purchase).

 

This Returns Policy was last modified on 14th April 2020. Wild Sage Collective may update this policy from time to time. We will notify you of any changes by posting the new policy on this page. You are advised to review this policy periodically for any changes. All changes to the policy are effective immediately and applicable to all returns processed on or after the last modified date above.

The Terms

  • All returns must be approved PRIOR to returning - please contact  to seek approval first

  • Returns must be received back to us within 30 days of your order date

  • We offer store credit on all returns received within 30 days of your order date 

  • All returned items must be received back to us in original condition

  • Due to hygiene reasons, lip balms/body products cannot be returned, please choose these products carefully, as we reserve the right to reject your return unless faulty or significantly misrepresented

  • We aim to process all returns within 2-3 business days of receiving the return, however we ask to allow up to 5 business days in the case of higher volumes

  • All shipping costs are the responsibility of the customer (original and returns)

  • Returns are not available on sale or clearance items in store 

Faulty or Incorrect Items

 

If you receive an item that is defective or not what you ordered, please contact us as soon as possible: connect@wildsagecollective.com.au

We ask that you please provide as much detail as possible, including photos so that we can quickly and thoroughly investigate your claim.

In an effort to reduce our environmental impact, if you have a minor problem with a product, we will offer reimbursement for repair as the first and preferred resolution.

When you have a major problem with a product, you have the right to ask for your choice of a replacement, store credit, or refund.

If we have significantly misrepresented the product or provided an incorrect description, you have the right to ask for your choice of a replacement product, a store credit, or refund. Please note that we hold limited stock that changes frequently so a replacement may not be available.

https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund

 

Sending Your Return

 

We request for all returns to be received by Wild Sage Collective within 30 days (1 month) of your order date.

We strongly recommend obtaining/recording tracking on your return parcel, as we cannot process a return without physical goods or proof of delivery.

 

Our return address is:

Wild Sage Collective

72 Herbert Street

Allora QLD 4362

 

Please make sure you include the approval email with your return item(s). This is so that we can identify who the return is coming from.  

  

Rejected Returns

 

It is the customer's responsibility to ensure that their return meets the above requirements.

If a return is received and not approved, we will contact the customer immediately and provide more details as to the rejection.

The customer will be given the option to pay for the goods to be returned to them or for the goods to be destroyed, as they are not fit for re-sale.

WILD SAGE

HELP

CONTACT

07 4666 2263

72 Herbert Street, Allora Q 4362
connect@wildsagecollective.com.au

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